What we're building
Two agents in production by the end of Q2. We move progressively from Slack to WhatsApp, and integrate with the database so other platforms (Vistral, AT) can consume the outputs.
Sprint by sprint
S1
Base MVP in Slack
Apr 6 – Apr 17
Done
Base MVP in Slack
Build the base MVP in Slack for both flows and validate the conversational experience.
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Qualification
- Initial question flow for capturing lead data.
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Incidents
- Initial flow to capture the essential information of an incident.
First functional version that lets us validate the conversational experience and the captured information structure.
S2
Functional logic and data model
Apr 20 – May 1
Done
Functional logic and data model
Add functional logic to both flows and progress the data model definition.
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Qualification
- Qualification rules.
- Preferences capture.
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Incidents
- Incident classification.
- Attachment support.
- Data model for later integration.
We move from a merely capturing flow to a first version with decision-making capability and ready for integration.
S3
WhatsApp enablement
May 4 – May 15
Done
WhatsApp enablement
Open the priority channel (WhatsApp) and prepare the technical layer for DB integration.
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Channel
- Migration of both flows to WhatsApp with the capabilities achieved so far.
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Platform
- Progress on the database connection module.
- Definition of the conversation history storage.
Priority channel open and technical layer ready to support persistence and scalability.
S4
Database persistence
May 18 – May 29
Done
Database persistence
Log the key information of both flows in the database and prepare analytical traceability.
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Qualification
- DB logging of lead information.
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Incidents
- Incident logging in DB.
- Property/tenant validation.
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Analytics
- Alignment with Data for analytical traceability.
Backend integration on the key processes and reporting foundations in place.
S5
Operational robustness + analytics
Jun 1 – Jun 12
Done
Operational robustness + analytics
Reinforce the agent's operation and enable the first analytics mechanisms.
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Qualification
- Automated welcome message on WhatsApp.
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Incidents
- Incident status lookup.
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Platform
- Analytics integration in DB.
- Load testing.
- Progress on the observability module.
A more solid solution in operation and first tracking mechanisms enabled.
S6
Operational visibility
Jun 15 – Jun 26
Pending
Operational visibility
Close the quarter with the first layer of monitoring, measurement and conversation logging.
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Analytics
- Basic analytics dashboard.
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Observability
- Bot observability.
- Conversation logging.
First layer of monitoring and measurement to operate, learn and prioritize the next phase.